Shipping policy

Last updated: October 15, 2026

Thank you for shopping with zhyrö. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

Order before 9:00 PM (CET/CEST) on a business day, and we ship your order the same day. If you order after 9:00 PM, or on a weekend or public holiday, we ship it on the next business day. When your order ships, we email you a tracking link.

Carriers

We ship all orders with DHL or UPS. We choose the carrier based on your destination.

Shipping rates and delivery times

Delivery times start when your order ships. They are estimates, not guarantees.

Netherlands, Germany & Belgium

Standard shipping: €5.90 | 1–3 business days
Free shipping on orders over €150

Rest of Europe & United Kingdom

Standard shipping: €9.90 | 2–5 business days
Free shipping on orders over €150

United States

Standard shipping: €19.90 | 3–7 business days
Free shipping on orders over €250

Rest of the world

Standard shipping: €39.90 | 7–14 business days

Free shipping covers shipping costs only. It does not cover customs duties, import taxes or carrier fees.

Customs, duties and taxes

European Union
We ship from the Netherlands, so EU orders do not go through customs. Our prices include VAT, and you pay nothing extra at delivery. One exception: EU territories outside the EU VAT area, such as the Canary Islands, can have import charges.

United Kingdom, Switzerland, Norway and other non-EU countries in Europe
Your order goes through customs. You may have to pay import VAT, duties and carrier handling fees before or at delivery. Our prices do not include these charges, and you are responsible for them.

United States
All orders to the US are subject to import duties, whatever the order value. We do not collect these charges at checkout. The carrier will ask you to pay the duties and handling fees before or at delivery, and you are responsible for them.

Rest of the world
Your order may be subject to import taxes, duties and carrier fees. Our prices do not include these charges, and you are responsible for them. Rules differ per country, so check your local import rules before you order.

Customs processing can add extra time to delivery.

Where we ship

We ship to most countries. If we can ship to your address, checkout shows the shipping options.

Order tracking

When your order ships, we email you a tracking number and link. Tracking information can take some time to update.

Check your address

Please check your shipping address at checkout. If it is wrong, contact us as soon as possible. We can only change it before your order ships.

Lost, damaged or delayed packages

Changes and cancellations

To change or cancel your order, contact us as soon as possible. We can make changes before your order ships, but not after. For a cancelled order, we refund your original payment method.

Questions?

Email us at customerservice@zhyro.co.