Refund policy

Return and refund policy

Returns
You can request a return within 14 days of receiving your item. To be eligible, the item must be in the same condition you received it: unworn and unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

Returns are only possible for orders shipped within the European Union. All orders outside the EU are final, and we can't accept returns or process refunds for them.

How to start a return or exchange

Go to zhyro.returnista.com.
Log in with your email address and order number.
Select the item, choose whether you want a refund or an exchange, and select a reason.
Select your preferred carrier and pay for return shipping. The cost depends on the carrier and where you're sending from.
Download and print your return label and return form. Pack the items with the form inside, attach the label to the package and hand it over to your carrier.

Exchanges
Request your exchange at zhyro.returnista.com, the same way as a return. Return shipping costs may apply. If the size you want is sold out, we'll let you know.

Non-returnable items

Sale items and gift cards
Perishable goods, such as food, flowers or plants
Custom products, such as special orders or personalized items
Personal care goods, such as beauty products
Hazardous materials, flammable liquids or gases

Not sure if your item can be returned? Email us at customerservice@zhyro.co.

Damaged or wrong items
Please check your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us right away so we can look into it and make it right.

EU right of withdrawal
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. The same conditions apply: the item must be unworn and unused, with tags attached and in its original packaging, and you'll need your receipt or proof of purchase.

Refunds

Your return arrives at our distribution center.
We process it within 30 days of arrival and let you know if it's approved.
If it's approved, you're refunded automatically to your original payment method within 10 business days.
Your bank or card provider may need extra time to process it.

Still no refund 15 business days after approval? Email us at customerservice@zhyro.co.

Questions
For anything about returns, email customerservice@zhyro.co.