FAQ - zhyrö

Yes, until your order ships. Email customerservice@zhyro.co with your order number as soon as possible. Orders placed before 9:00 PM on a business day usually ship the same day, so be quick. After your order ships, we cannot cancel it. EU customers can still return it within 14 days of delivery.

Yes, until your order ships. Email customerservice@zhyro.co with your order number and the change you want (size, colour or address). After your order ships, we cannot change it.

We accept credit/debit card, iDEAL/Wero, Bancontact, PayPal, and Klarna.

If your payment failed, please double-check your details and try again. If the issue persists, try a different payment method or contact your bank. You can also reach us at customerservice@zhyro.co.

Order before 9:00 PM (Amsterdam time) on a business day, Monday to Friday, and we ship your order the same day. If you order after 9:00 PM, on a weekend or on a public holiday, we ship it on the next business day. When your order ships, we email you a tracking link.

Delivery times depend on your location. For full details, visit our Shipping Policy.

Shipping costs depend on your location. For full details, visit our Shipping Policy.

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.

All orders are shipped with DHL or UPS.

Yes. Once your order ships, you'll receive a separate email with your tracking information.

It depends on where we ship your order.

EU: No. We ship from the Netherlands, and our prices include VAT. You pay nothing extra at delivery.
UK, Switzerland, Norway and other non-EU countries in Europe: You may have to pay import VAT, duties and carrier fees before or at delivery.
United States: Yes. All US orders have import duties, whatever the order value. We do not collect them at checkout. The carrier asks you to pay them before or at delivery.
Rest of the world: You may have to pay import taxes, duties and carrier fees. Check your local import rules before you order.

Free shipping does not cover duties, taxes or carrier fees. For full details, see our Shipping Policy.

You can return items within 14 days of receiving them. Items must be unworn and unused, with tags attached and in their original packaging. You’ll also need your receipt or proof of purchase.

Returns are only possible for orders within the European Union. Orders outside the EU are final and can’t be returned or refunded.

For full details, see our Refund Policy.

Sale items, gift cards, perishable goods, custom or personalized products, and personal care goods. Not sure if your item can be returned? Email us at customerservice@zhyro.co.

Visit zhyro.returnista.com to register your return
Log in with your email address and order number
Specify the item and select a reason for your return
Select your preferred carrier and pay for return shipping
Download and print your return label, pack your items, attach the label, and hand it over to your carrier

Request your exchange at zhyro.returnista.com, the same way as a return. Return shipping costs may apply. If the size you want is sold out, we’ll let you know.

Your return arrives at our distribution center.
Within 30 days, we inspect it and let you know if it’s approved.
Once it’s approved, we refund you to your original payment method within 10 business days.
Your bank or card provider may need a few extra days to process it.

Still no refund 15 business days after approval? Email us at customerservice@zhyro.co.

Open the size guide on the product page. It shows the garment measurements in cm, measured flat. Lay a piece you own that fits well on a flat surface, measure it the same way, and compare. Each product page also shows what our model wears. Not sure? Email customerservice@zhyro.co with your height, weight and usual size, and we will help.

Care instructions can be found on the label of each product. Please follow them carefully to keep your items in the best condition.

Only one discount code can be applied per order.

Make sure the code hasn't expired and that it applies to the items in your cart. Some codes may exclude sale items or have a minimum order value. If you're still having trouble, contact us at customerservice@zhyro.co.

Gift cards can be used both online and in any of our physical stores.

Your remaining balance stays on the card and can be used for future purchases. Please note that gift cards cannot be returned or refunded.

Pre-orders are available occasionally for special or limited releases. By pre-ordering, you secure your item before it officially launches.

The estimated delivery date is listed on the product page at the time of ordering. We'll keep you updated by email if anything changes.

Pre-orders follow the same policy as regular orders — they cannot be cancelled or modified once placed.

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at customerservice@zhyro.co with your order number and clear photos of the issue. We'll evaluate the situation and work to make it right.